Terms of service
Return & Exchange Policy
Within 14 days of receiving the goods, the customer has an unconditional right to return or exchange the goods. Comply with the requirements of Article 16 of the EU Consumer Protection Act.
Products must be in their original packaging, unopened, and unused. If the item is damaged upon return, the customer may be responsible for the relevant costs.
Please email us [email protected] provide us with your order information and reason for returning or exchanging your order and we will process your request as soon as possible.
The shipping costs for returns and exchanges are usually borne by the customer, unless there is a quality issue with the item or an order error, in which case we will cover the corresponding costs.
Shipping policy
We offer a variety of shipping methods, mainly including standard sea freight and air freight services. At checkout, you can choose the shipping option that's right for you, and the cost will also be displayed here.
Shipping times vary depending on destination, shipping method, and other factors. The estimated delivery date will be listed on the order confirmation page.
If an item is damaged or lost in transit, please contact the shipping company to submit a claim. Please ensure that you inspect the appearance of the item upon receipt and report any issues promptly.
Please understand that due to force majeure factors such as weather and customs inspections, there may be delays in shipping.
Payment Policy
We accept a variety of payment methods, including credit cards, PayPal, EU bank transfers, and more.
All prices are based in Euros (EUR) and your total amount is automatically displayed at checkout.
Privacy Protection
We are committed to protecting your privacy and all customer data will be kept strictly confidential and used only for order processing and customer service.
We will not disclose your personal information to third parties unless required by law or for order fulfillment.
customer support
If you need any help or have any questions, you can contact us at:
Customer service email: [email protected]
Official website: www.zeloracomsell.com
THANK YOU FOR CHOOSING ZELORA COMMERCE LIMITED AND HAPPY SHOPPING!
Within 14 days of receiving the goods, the customer has an unconditional right to return or exchange the goods. Comply with the requirements of Article 16 of the EU Consumer Protection Act.
Products must be in their original packaging, unopened, and unused. If the item is damaged upon return, the customer may be responsible for the relevant costs.
Please email us [email protected] provide us with your order information and reason for returning or exchanging your order and we will process your request as soon as possible.
The shipping costs for returns and exchanges are usually borne by the customer, unless there is a quality issue with the item or an order error, in which case we will cover the corresponding costs.
Shipping policy
We offer a variety of shipping methods, mainly including standard sea freight and air freight services. At checkout, you can choose the shipping option that's right for you, and the cost will also be displayed here.
Shipping times vary depending on destination, shipping method, and other factors. The estimated delivery date will be listed on the order confirmation page.
If an item is damaged or lost in transit, please contact the shipping company to submit a claim. Please ensure that you inspect the appearance of the item upon receipt and report any issues promptly.
Please understand that due to force majeure factors such as weather and customs inspections, there may be delays in shipping.
Payment Policy
We accept a variety of payment methods, including credit cards, PayPal, EU bank transfers, and more.
All prices are based in Euros (EUR) and your total amount is automatically displayed at checkout.
Privacy Protection
We are committed to protecting your privacy and all customer data will be kept strictly confidential and used only for order processing and customer service.
We will not disclose your personal information to third parties unless required by law or for order fulfillment.
customer support
If you need any help or have any questions, you can contact us at:
Customer service email: [email protected]
Official website: www.zeloracomsell.com
THANK YOU FOR CHOOSING ZELORA COMMERCE LIMITED AND HAPPY SHOPPING!