Refund policy

Thank you for shopping on our website! We are committed to ensuring that your shopping experience is enjoyable. In accordance with EU consumer protection law, you have the right to cancel your order and request a return or exchange within 14 days of receiving the goods. Below is our detailed return and exchange policy:

1. Conditions of Return and Exchange

You have the right to return or exchange the goods within 14 days of receiving them without any questions. The return period is calculated from the date of receipt of the goods by you or a third party nominated by you (other than the shipping company).

The product must be in unused, unopened and intact condition, with all original packaging and labels included.

2. How to return or exchange an item

 Please contact us via our website or customer service with your order number and reason for return prior to return.

 Upon confirmation of the return request, you will receive a return authorization and return address.

 Please ensure that the item is securely packaged and with the original proof of purchase. We recommend using a courier service with a tracking number.

3. Refunds

Once we have received and inspected the returned item, you will receive a refund and the amount of the refund will be returned to the original payment method you used to make the payment.

Refunds will be processed within 14 days of receipt of the returned item, and return shipping costs will be borne by you, unless the item is defective or incorrect.

4. Exchanges

If you wish to exchange the item (e.g. to change the colour, size or style), we recommend that you return it and place a new order. Please speak to our customer service team and we will do our best to help you with this.

5. Items that are not eligible for return or exchange

Items that have been opened or used, unless the item itself is defective.