Shipping policy
Thank you for choosing our company as your supplier! To make sure you have a clear understanding of the order fulfillment process, here are the detailed terms for shipping:
Order confirmation and shipment
After you place your order, we will confirm the order and start processing your goods within 5 -7 business days. We will ensure that each item undergoes strict quality testing before shipment to ensure that the product meets EU standards.
Shipping method
We mainly use air and sea freight as the shipping method. Air freight is faster, but ocean freight offers a more cost-effective option. The specific mode of transportation will depend on the volume of the order, the characteristics of the goods and the destination.
Shipping time
Transit times vary depending on the destination country. Generally, it is delivered in 20-40 days. The specific shipping time may be adjusted due to weather, customs inspection and other factors. If you have an urgent need, please let us know when you place your order and we will provide you with the fastest shipping solution.
Order tracking
We will provide you with a tracking number so that you can know the status of your order at any time. You can check the real-time shipping information through our cooperative logistics platform.
Duties and fees
All goods entering the EU may be subject to customs duties and VAT, which are borne by the consignee. We recommend contacting us for detailed tariff information prior to order confirmation.
Shipping damage
If the item is damaged during shipping, please contact us with relevant photos as soon as you receive the item. Depending on the damage, we will issue an exchange or refund for you.